NetBeans Support Resources
||When you run into a problem, it's good to know you can turn
to experts for help. NetBeans products come with different levels of support
that fit any developer environment, from individual developers to large
enterprise development teams.
Sun Microsystems offers three support programs for NetBeans IDE:
- Sun Developer Expert
Assistance - An online, incident-based service for programming advice,
sanity check, and work arounds. Not intended for bugs or escalations.
Software Service Plans - Telephone product support,
Standard level 12x5, Premium level 24x7. This plan also provides the latest
patches, diagnostic tools, updates, and product defect escalation. Sold per
- Sun Developer
Service Plans A packaged offering for enterprises that combines
Developer Expert Assistance, Sun Software Service Plans, and Training credits,
priced according to an organization's needs. Developer Service Plans are for
development and testing only, plans are product and version specific.
For a full comparison of the Sun Microsystems support offerings for NetBeans
IDE, see the Sun
Developer Services Buying Guide.
The NetBeans community offers numerous support resources for free:
- Read the appropriate tutorials
- Check the NetBeans User FAQs or the NetBeans
Module Developer FAQs.
- Read the extensive offline documentation in the IDE itself, available under
the Help menu.
- Search the nbusers mailing list archives
it is quite possible that your question has already been asked and
answered on the list. If not, ask the
nbusers list for help (you must to post).
- Check the bug-tracking system to see
if your problem is caused by a reported issue; if not, enter a new issue for
this problem (you must be logged in to enter a new issue).